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MedBox24

Terms of Service

These terms are between MedBox24 (“MedBox24”, “we”) and the pharmacy that signs up (“the shop”, “you”). The owner agrees to them when the shop is created; using MedBox24 means you accept them.

Last updated:

1. Your account

  • The shop’s owner signs up with an email and a one-time code. The owner is responsible for everyone they invite and the role each one gets.
  • Use MedBox24 only for a pharmacy you are allowed to run, with a valid drug licence, and give true details about the shop.
  • Keep your sign-in, email and PIN private. Tell us at once if you think someone else got in.

2. Free trial

A new shop gets 30 days free with every feature, for up to 3 users. No card is asked for and nothing is charged. When the trial ends the shop becomes read-only until you choose a plan — your data stays as it is.

3. Plans, price and payment

  • Prices are on our website and on the Subscription page of the app, and include 18% GST. Every payment gets a GST tax invoice.
  • A plan is paid monthly or yearly. Monthly plans can be paid by auto-debit (UPI AutoPay or a card mandate through Razorpay); any plan can also be paid once. Yearly plans cost less than twelve monthly payments.
  • Auto-debit charges the plan price on each renewal. Your bank or UPI app tells you before a charge. You can stop auto-debit any time on the Subscription page; the time already paid for keeps running.
  • A shop can have its own price. A lower price applies from your next payment; a higher price only from 30 days after we tell you. A period you have already paid for never changes price.
  • Refunds and cancellation are explained in our Refund and Cancellation Policy.

4. When a plan ends

If a plan is not renewed you keep full use for 7 grace days. After that the shop is read-only: you can see and download everything, but cannot make new bills. Nothing is deleted because a plan ended.

5. Your data and how long bills stay

  • Everything your shop enters belongs to the shop. You can download it any time — Excel, PDF and every photo.
  • By default each financial year’s bills stay in full for as long as GST law asks: 72 months after that year’s annual return is due. A shop can choose to keep them for 10 years.
  • After that we keep one line per day (sales, GST by rate, payment modes, returns, purchases, expenses), along with products, customers, suppliers and balances, and delete the bill lines.
  • Before anything is deleted the owner is told 90, 30 and 7 days ahead and can download that year. A bill with money still due is never deleted. If you have a GST notice or a case, tell us and we hold everything until it is over.

6. Your records are your duty

Keeping records for GST, income tax and the Drugs and Cosmetics Rules (including Schedule H and H1 registers) is the shop’s legal duty. MedBox24 is a tool that helps with it. Check your bills, tax rates and returns before you file them. We do not give tax, legal or medical advice.

7. Your customers’ details

Names, phone numbers and other details of your customers, doctors and suppliers belong to your shop. Under the Digital Personal Data Protection Act, 2023 your shop decides what is collected and why; MedBox24 only stores and processes it for you. We never use, sell or share it for anything else.

8. AI answers and AI bill reading

AI features are optional and stay off until the owner turns them on. When you ask an AI question or read a bill photo with AI, the question, the photo and the shop data needed to answer are sent to our AI provider to make the answer. AI can be wrong — check an answer before acting on it. AI never gives medical advice. AI use is counted in AI coins as shown in the app.

9. Support access

MedBox24 support can look at your shop only when the owner allows it, read-only, for the hours the owner chooses. Every such visit is recorded.

10. Fair use

  • Do not use MedBox24 for anything unlawful, including selling medicines in a way the law does not allow.
  • Do not try to break into, copy, overload or resell the service, or read it with automated tools.
  • Do not upload anything you have no right to upload.

11. Keeping the service running

We work to keep MedBox24 available and take an encrypted backup every day. Planned maintenance is shown in the app beforehand. We cannot promise the service will never be interrupted. We improve MedBox24 all the time; if we take away something your plan includes, we tell you first.

12. Limits of liability

As far as the law allows, MedBox24 is not liable for indirect losses, lost profit or losses that come from wrong entries, wrong tax filings or decisions made on AI answers. Our total liability for any claim is limited to what the shop paid us in the 12 months before it.

13. Stopping

You can stop at any time: turn off auto-debit, or ask us to delete the account as our Privacy Policy explains. We may suspend a shop that does not pay, misuses the service or when the law requires it — with notice where we can give it.

14. Changes to these terms

If we change these terms we tell the owner in the app, show what changed and ask the owner to agree to the new version. The date at the top shows the latest version.

15. Law and disputes

These terms follow the laws of India. Please write to us first — most problems are solved quickly. If not, the courts where our business is registered decide.

16. Contact

  • Email: support@medbox24.in

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