1. Free trial
The 30-day free trial costs nothing and needs no card, so there is nothing to cancel or refund.
2. Cancel any time
Stop auto-debit on the Subscription page of the app, or write to us and we stop it. No further charge is made. The time you already paid for keeps running to its end, and then the shop becomes read-only — your data stays.
3. When you get a refund
- Within 7 days of a payment — the first one or a renewal — ask and we refund it in full.
- Charged twice, or charged after you stopped auto-debit — refunded in full, whenever you tell us.
- After 7 days, the rest of a paid period is not refunded, but you keep full use until it ends.
4. How to ask
Email support@medbox24.in with the shop’s name and the payment date or invoice number. We reply within 2 working days.
5. How long it takes
An approved refund goes back to the same UPI account or card through Razorpay, usually within 5–7 working days. We send a GST credit note, and the days paid for by a refunded payment are taken off the plan.
6. Delivery
MedBox24 is online software — nothing is shipped. A plan starts the moment the payment is confirmed, and the tax invoice is in the app at once.
7. Contact
- Email: support@medbox24.in
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